Shipping Policy

Shipping Policy

Last Updated: July 2026

n , we are committed to providing fast, reliable, and secure delivery across the United Kingdom. Please review our Shipping Policy to understand how we process, dispatch, and deliver your orders.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully confirmed.

  • Orders placed on weekends or UK public holidays will be processed on the next business day.

  • During peak shopping periods, promotions, or holidays, processing times may be slightly extended. We appreciate your patience during these times.

Delivery Times

We currently ship to addresses throughout the United Kingdom.

Estimated Delivery Time

  • Standard Delivery: 2–5 Business Days

Please note that delivery times are estimates only and may vary due to factors beyond our control, including courier delays, adverse weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping fees are calculated during checkout based on your delivery location and the items in your order.

We may also offer Free UK Delivery on selected products or during promotional events. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details (where available).

You can use the tracking number provided to monitor the progress of your delivery until it reaches your address.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order.

The Prime Nexus cannot accept responsibility for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address details provided by the customer.

Delivery Delays

Although we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Other circumstances beyond our reasonable control

If your delivery is delayed, we appreciate your patience and understanding.

Lost or Missing Parcels

If your order has not arrived within the expected delivery period, please contact our customer support team.

We will work closely with the courier to investigate the issue and keep you informed until a resolution is reached.

Damaged Deliveries

If your parcel arrives damaged, please notify us within 48 hours of receiving your order.

To help us process your request quickly, please include:

  • Your Order Number

  • Clear photographs of the outer packaging

  • Clear photographs of the damaged item(s)

Once we have reviewed your claim, we will arrange an appropriate resolution in accordance with our policies.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to assist.

Phone: